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WHATSAPP CRM FOR ECOMMERCE

WhatsApp eCommerce CRM Makes Chat to Checkout Seamless

Create dynamic lists, segment customers, trigger personalized campaigns, and much more - all thanks to QuickReply's 2-way Shopify integration

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900 + dtc BRANDS trust quickreply to manage customer interactions and drive repeat sales
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35 Ways DTC Brands Use QuickReply
for their CRM Needs

Customer Segmentation and Profiling

Customer Scoring

Customer Scoring

Assign scores based on purchase frequency, WhatsApp engagement, etc to prioritize high-value customers.
Customer Segmentation

Customer Segmentation

Segment customers based on Shopify behavior and WhatsApp interactions for tailored communication.
Dynamic List Creation

Dynamic List Creation

Create dynamic lists based on Shopify and WhatsApp interactions for real-time segmentation automatically.
VIP Identification

VIP Identification

Identify VIP customers automatically based on total spend, enrolling them in exclusive WhatsApp campaigns.

Lead Management & Nurturing

Gift Recommendations

Gift Recommendations

Recommend gifts based on past purchases via WhatsApp during holiday periods.
Lead Nurturing

Lead Nurturing

Nurture leads using Shopify data and WhatsApp interactions, aligning with their journey.
Lead Routing

Lead Routing

Route leads based on Shopify activity and WhatsApp responses, ensuring timely engagement.
Subscription Upselling

Subscription Upselling

Send personalized WhatsApp messages for upsell opportunities to subscription customers.
Upsell and Cross-Sell

Upsell and Cross-Sell

Identify and target customers for upselling and cross-selling using Shopify history and WhatsApp data.

Campaign Automation & Lifecycle Management

Dynamic Discount Coupons

Dynamic Discount Coupons

Generate and distribute discount codes via WhatsApp based on Shopify activity.
Event-Based Marketing

Event-Based Marketing

Trigger event-based WhatsApp campaigns like flash sales or product launches automatically.
Lifecycle Campaigns

Lifecycle Campaigns

Automate lifecycle campaigns, segmenting customers for tailored WhatsApp interactions.
Onboarding Workflow

Onboarding Workflow

Set up multi-step workflows for onboarding and loyalty programs using Shopify events and WhatsApp interactions.
Special Occasion Offers

Special Occasion Offers

Send personalized WhatsApp offers for customer birthdays or special occasions.
Wishlist Reminders

Wishlist Reminders

Send WhatsApp reminders for wishlist products to increase conversion likelihood.

Customer Engagement & Retention

Loyalty Points Alerts

Loyalty Points Alerts

Track loyalty points and notify customers via WhatsApp when they can redeem them.
Price Drop Alerts

Price Drop Alerts

Track Shopify wishlists and send WhatsApp alerts for price drops.
Re-Engagement Messaging

Re-Engagement Messaging

Identify inactive customers and send re-engagement WhatsApp messages.
Retention Campaigns

Retention Campaigns

Monitor customer behavior and trigger retention sequences with offers and surveys on WhatsApp.
Welcome Sequences

Welcome Sequences

Automate welcome sequences, sending WhatsApp messages suggesting first-time purchases.

Communication & Interaction Management

Cart Recovery

Cart Recovery

Detect cart abandonment and send recovery messages via WhatsApp automatically.
Centralize Interactions

Centralize Interactions

Centralize interactions for managing conversations, sales, and support queries in one platform.
Order Modifications

Order Modifications

Automate order modifications via WhatsApp, syncing with Shopify.
Order Tracking

Order Tracking

Provide real-time order status updates via WhatsApp messages.
Out-of-Office Handling

Out-of-Office Handling

Automate WhatsApp responses during holidays or out-of-office times.
Support Ticketing

Support Ticketing

Convert WhatsApp support requests into tickets linked to Shopify orders for prompt resolution.

Feedback & Review Management

Feedback Collection

Feedback Collection

Automate feedback requests via WhatsApp surveys triggered by Shopify purchases.
NPS Surveys

NPS Surveys

Send NPS surveys and feedback forms via WhatsApp for engagement.

Referral & Event Management

Event Invitations

Event Invitations

Automate event invitations and reminders via WhatsApp, syncing responses with Shopify.
Referral Tracking

Referral Tracking

Automate referral tracking and management, syncing with Shopify and WhatsApp.

Monitoring, Analytics & Reporting

Campaign Optimization

Campaign Optimization

Track campaign metrics, adjusting segmentation and content based on data.
Performance Monitoring

Performance Monitoring

Monitor key metrics and optimize campaign performance based on data.

Customization & Advanced Automation

Journey Mapping

Journey Mapping

Map customer journeys visually, integrating Shopify and WhatsApp interactions for tracking.
Template Campaigns

Template Campaigns

Use pre-built, customizable WhatsApp templates for quick campaign launches.
Workflow Automation

Workflow Automation

Custom automation for building complex workflows tailored to business needs.
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900+ Successful Businesses Rely on QuickReply.ai

Based on 100+ reviews across Shopify + G2

It's a splendid product. They are affordable and do special customisations too! We had some requirements involving QuickReply to cross-integrate with our internal softwares, and it was as smooth as butter. Basically, QR will make your Whatsapp Marketing Journey a pleasant experience. The team is super supportive, and they are always at their toes to get things done on time.Highly recommended for small/ growing businesses!

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Yamini Beri

Growth & Digital Marketing

Quick Reply team understands the needs of ours and being helpful ! The customer service is great and Neha is doing a wonderful job, We are really impressed by Quick reply service. This tool really helps to connect with customers easily.We want you to know how much we appreciate your business. Thank you for providing the best possible service.

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Bharti

Marketing Manager

I was initially skeptical about Quick Reply, but I decided to give it a try for a month. I'm glad I did! The team is extremely helpful, and they make sure that you understand not only Quick Reply, but also all of the other processes on the website. They take the time to create an abandon cart flow that works best for your business. I've been using Quick Reply for four months now, and I would recommend it to any small or medium business. It's cost-effective and easy to use.

Cindrella Renji

Cindrella Renji

Founder @ BCOS Its Silver

The app's user-friendly interface and efficient features make communication a breeze. What really stood out, though, was the exceptional customer service. The app itself is a game-changer, streamlining the process of CTWA Ads and keeping conversations organized. Quickreply has become an integral part of my daily routine, and I highly recommend it to anyone looking for a reliable messaging solution.

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Dhiraj Jindal

Founder at Meadbery

“One of the finest product with a highly experienced team. They have a good team who understand needs very quickly and they are very fast in implementing. I would suggest if you have few employees and still want to make more numbers of customers interact with your brand, QuickReply.ai is the answer.”

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Gaurav Kumar

Head of E-commerce

“To every problem, they have a solution. We came with different use cases and problem statements. At every junction, they guided us either with their suite of features or customized them for our needs. They take customer service seriously ensuring great response time. I always receive response within few mins and account management is right up to my expectations”

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Deepak Aggarwal

Founder at Auric

“Just getting started. It's pretty good at creating decent responses. I've got it working on both a web site and Facebook. I'm also impressed by the tech support on-line. I asked a few newbie questions, they gave me the responses I needed to go forward. Well done, guys!.”

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Richard Berry

Marketing Manager

“If you’re looking for a WhatsApp marketing solution, we’d say QuickReply.ai is the solution you’re looking for! Their support team is extremely proactive as well, helping us understand the various features and capabilities of the platform and create a comprehensive WhatsApp marketing strategy to reach our customers.”

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Karan Pahwa

Founder at The Pillow Company

“QuickReply.ai has enabled us to use WhatsApp marketing at scale for our promotions, cart recovery campaigns and customer engagement. The WhatsApp chatbots and automations have been very helpful in handling high volume queries and have reduced the manual intervention required to a major extent.”

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Anvita Rao

Head of Customer Relationship Manager