Does DelightChat offer a free trial?
Yes, DelightChat offers a 14-day free trial.
DelightChat vs Limechat
Objective Comparison: Which is the Better WhatsApp Marketing Tool?
Delightchat
DelightChat is a WhatsApp solution for small to medium-sized businesses aiming to improve their customer service capabilities. It provides an all-in-one helpdesk and WhatsApp chat service, enabling companies to handle customer support requirements through one integrated inbox. This centralized platform supports multiple communication channels such as WhatsApp, Instagram, Facebook, Email, and Live Chat, streamlining the customer support process.
Features
- Omnichannel Support
- Website Widget
- Shared Team Inbox
- COD Verification
- Analytics ROI
Limechat
LimeChat is a multi-channel e-commerce communication platform that enables businesses to use channels like email, live chat, WhatsApp, SMS, Facebook Messenger, and Instagram for conversational marketing. Their broad focus is on catering to marketing and support requirements of online businesses across all channels.
Features
- 2-way WhatsApp Journey and Campaign Builder
- AI-Powered Customer Segments
- WhatsApp Commerce Bot
- AI-Driven Support Automation
- Custom Analytics Report
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Shopify App:
Delightchat
Industries:
All Industries
Shopify Reviews/Ratings:
4.9 Stars
Pros
- Omnichannel support
- Shared team inbox
- Campaign Analytics
Cons
- Limited to support only
- Expensive for growing D2C brands
- Basic chatbot builder
- No deep customer segmentation
- No support for Click-to-WhatsApp (CTWA) ads
- Greentick is provided to premium plan users only
- No broadcast retry
- No product browsing abandonment tracking
FAQs
How much does DelightChat cost after the free trial?
After the 14-day free trial, DelightChat pricing starts from $49 per month.
What industries can benefit from using DelightChat?
DelightChat is suitable for all industries. Its integrated helpdesk and WhatsApp chat service enhance customer support across various sectors by consolidating multiple communication channels into one platform.
What are the main limitations of DelightChat?
DelightChat has several limitations: it is focused solely on support, making it expensive for growing D2C brands; it offers a basic chatbot builder; it lacks deep customer segmentation; it does not support Click-to-WhatsApp (CTWA) ads; and it provides the Greentick verification only to premium plan users.
What are the standout features of DelightChat?
DelightChat offers several standout features, including omnichannel support for seamless communication across WhatsApp, Instagram, Facebook, and Email; a shared team inbox for better collaboration; a website widget for easy customer interaction; COD verification; and analytics to measure ROI.
Shopify App:
Limechat
Industries:
E-commerce
Shopify Reviews/Ratings:
4.7 Stars
Pros
- Multi-channel customer support
- GPT-powered WhatsApp chatbots
- Available re-targeting and retention campaigns
Cons
- Can't schedule broadcasts
- No customer segmentation for broadcasts
- No WhatsApp pop-up
- Partial payment not available for COD to prepaid
- Limit of 3 Abandoned Cart messages
- No repository of WhatsApp templates for broadcasts
- No Broadcast Retry
- No Revenue Attribution
- No Product Browsing Abandonment Tracking
- Costly
FAQs
Does Limechat offer a free trial?
Yes. Limechat offers a free trial for 14 days.
How much does LimeChat cost after the free trial?
After the 14-day free trial, LimeChat costs $29 per month.
What industries can benefit from using LimeChat?
LimeChat is designed for e-commerce businesses, particularly those looking to enhance their marketing and support efforts across multiple communication channels, such as email, live chat, WhatsApp, SMS, Facebook Messenger, and Instagram.
What are the main limitations of LimeChat?
LimeChat has several limitations: it cannot schedule broadcasts and customer segmentation for broadcasts, does not offer a WhatsApp pop-up feature, does not support partial payment for COD to prepaid, has a limit of 3 abandoned cart messages, lacks a repository of WhatsApp templates for broadcasts, and is considered costly.
What are the key features of LimeChat?
LimeChat offers several key features, including 2-way marketing for abandoned carts and custom journeys, GPT-powered automated chatbots, consultative WhatsApp selling and checkout processes, a complete multi-channel CRM, and AI analytics for measuring Return on Ad Spend (RoAS), conversions, customer satisfaction (CSAT), and Net Promoter Score (NPS).
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